FAQs

Q: Can I write a gift card message to include in my Cadbury Delivery?

A: Yes. We can print your message on a gift card to include with your hamper or gift pack purchase and a message label on your gift wrapped block purchase, provided that you comply with the Terms and Conditions concerning personalised content.

Q: Can I change the selection of products in my hamper?

A: Each hamper contains a variety of carefully selected Cadbury chocolate products. Currently, we cannot alter the product mix on request, but we may be able to provide this option in the future. If you are able to select particular Cadbury products, we will do our best to ensure that your product selection is delivered. In the unlikely event that an advertised product is unavailable, it will be replaced with a product of equal or greater value.

Q: What payment methods can I use?

A: PayPal is available for all orders placed via the Cadbury Online store. If you do not have a PayPal account, we also accept MasterCard, Visa and American Express credit card payments. We are unable to accept direct EFTPOS payments at this time.

Q: What are the delivery charges?

A: A $10 per item delivery fee applies to most products, please see table below. The applicable delivery fees will be applied at the time of checkout. From time to time, we may offer promotional delivery pricing for eligible purchases (such as multiple unit shipping discount or free shipping), which are subject to change.

Product Delivery fees (per item, unless otherwise specified)
Chocolate blocks $10 for up to 5 blocks purchased in a single transaction and sent to the same address

Example:
1-5 Blocks - $10 delivery fee
6-10 Blocks - $20 delivery fee
11-15 Blocks - $30 delivery fee

etc.
Gift packs $10 AUD per gift pack
Hampers (for hampers priced under $60) $10 AUD per hamper
Hampers (for hampers priced $60 or more)

Free delivery*

*Please note that hampers priced under $60 AUD do not qualify for free delivery even if your order total exceeds $60 AUD.

*Some hampers may be excluded from the free shipping offer due weight of the hamper and delivery location. This will appear on the product page where relevant so you are aware of the charge prior to placing your order.

Q: Where do you deliver to?

A: We deliver to physical street addresses within Australia. Please note that we do not deliver to PO Box, AFPO, PMB or Locked Bags.

Q: How soon after I've ordered does my order arrive?

A: If you place an order prior to 10.00am on a business day, your order will typically be delivered the next business day for metro areas (unless you indicate a later preferred delivery date).  However, please allow 2-4 days for deliveries.  Deliveries are made Monday to Friday between 8.00am and 6.00pm AEST (excluding public holidays).  Please note during warmer months, in order to avoid chocolate melting over the weekend, orders received on Fridays may not be dispatched until Monday. For any delivery queries contact our Delivery Customer Service Team via email contact@doculinkonline.com.au or phone (03) 9676 2530 Monday to Friday between 9.00am and 5.00pm AEST (excluding public holidays).

Q: Can I organise a specific time for my order to arrive?

A: You can specify a preferred delivery date, however, although we will endeavour to deliver on this date we cannot guarantee.  We cannot specify a delivery time, the courier will attempt delivery between 8.00am and 6.00pm AEST (excluding public holidays). For any delivery related queries, please contact our Delivery Customer Service Team via email contact@doculinkonline.com.au or phone (03) 9676 2530 Monday to Friday between 9.00am and 5.00pm AEST (excluding public holidays).

Q: What happens if there is nobody home to accept delivery of my order?

A: Given the nature of this product, we strongly recommend shipping to a business or residential address where you know someone will be able to safely take receipt of your Cadbury Joy Delivery during work hours. If no one is present at the delivery address to accept delivery, and no Authority To Leave has been given, a parcel collection notice will be left in the recipient’s mail box with instructions on how to collect (ie it may be taken to the local Post Office or courier depot).  

Please ensure that the delivery address you provide to us is sufficient and correct. If sending c/o a business address, please include company name in the shipping details. If sending c/o a hospital, please include ward and room details. We are unable to deliver to PO boxes

Q: Can I check the status of my order?

A: Yes, you can check the status of your order by logging into your Cadbury Online store account or contacting our Delivery Customer Service Team via email contact@doculinkonline.com.au or phone (03) 9676 2530 Monday to Friday between 9.00am and 5.00pm AEST (excluding public holidays). You will also receive emails confirming receipt of your order, and dispatch of your order which will include a shipping number that you can use to track your delivery.

Q: How are Cadbury Deliveries packaged?

A: We take the utmost care to properly package your order. Your order will arrive in a sturdy shipper to protect from it damage. Sometimes, depending on temperature forecasts, we also use gel-ice packs within the gift box or hamper to help prevent heat damage or melting. The gel-icepacks are non-toxic, food-safe and can be reused.

Q: What if my order melts in transit?

A:  We are experienced in packaging and make every effort to ensure your gift arrives intact. If however, your item has melted, please send us a photo and we will re-deliver at no additional cost.  Please note: if no-one was available to accept the delivery and either the parcel was left with Authority To Leave or a parcel collection notice was left, we are unable to replace these items.

Q: What happens if my item is damaged or I need assistance?

A:  If you have any general queries about payment or delivery related issues, please contact our Delivery Customer Service Team via email  contact@doculinkonline.com.au or phone (03) 9676 2530. In the unlikely event that your item is damaged in transit, please contact us within 10 business days of delivery. Please note you may be asked to supply a digital photograph of any damaged products.

If you have any health or safety concerns or specific queries about Cadbury products (such as ingredients, allergens, or their manufacturing process), please call the Cadbury Consumer Advisory Service: Australia Free Call 1800 250 260.  Our phone lines are open 9am – 5pm AEST Monday to Friday (excluding public holidays).

Q: Can I cancel my order?

A: Once your order has been placed and it has been confirmed, you are unable to cancel it.  However, if there is an issue with the product you can contact our friendly customer service team via phone (03) 9676 2530 or email contact@doculinkonline.com.au  and they will be able to assist you. Our phone lines are open 9am – 5pm AEST Monday to Friday (excluding public holidays).

Q: What happens if the wrong address is supplied for delivery?

A: Please enter all delivery details carefully, ensuring you supply a complete and correct address. Include business name if business address, and ward/room numbers if hospital delivery. Inaccurate or incorrect delivery details can delay delivery.  If your Cadbury Joy Delivery is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.

Q: Can I re-direct my item?

A:  Once your order has been dispatched and picked up by our couriers, we are unable to request redirection. If you have entered incorrect delivery details, please contact contact@doculinkonline.com.au or (03) 9676 2530 as we may be able to request to have it returned to sender. Please note that any items returned to us that require re-delivery will be subject to a re-delivery fee.

Q: What happens if I want to return my product?

A: Given the tailored nature of the products we offer, products that have been purchased cannot be returned. In the unlikely event that your item is damaged in transit, please contact us within 10 business days of delivery. Please note you may be asked to supply a digital photograph of any damaged products.

Q: Is the Cadbury Online store owned by Cadbury?

A: Yes. The Cadbury Online Store is owned by Mondelez Australia Pty Ltd trading as Cadbury, and operated by Doculink Online Pty Ltd which processes and fulfils all orders placed on the site.  When you place an order, you will be dealing with and buying directly from Doculink Online Pty Ltd.