Shipping and Delivery
Deliveries are made Monday to Friday, we are unable to deliver on weekends or public holidays. Although we will endeavour to deliver on the preferred date requested, preferred delivery date is not guaranteed.
Deliveries will be made between 8.00am and 6.00pm AEST, we are unable to deliver at a specific time during the day.
Unfortunately, we are unable to deliver to PO Box addresses or offer same day delivery.
During the covid 19 'lockdown'
Please note, all deliveries will now be contactless as per Government guidelines. The delivery will be left at your door on your preferred delivery date. Please ensure the recipient is home.
By purchasing on cadburystore.com.au, you are giving consent for the delivery to be left outside the designated address. Mondelez is not responsible for any subsequent damage of the hamper post-delivery.
Most orders are ready for dispatch within 1-2 business days, but with the surge of recent online purchases delivery times may be increased. The latest advice from Startrack (owned by Australia Post) is that deliveries can take upto 7 days. You will be notified via automatic email when your package has been dispatched.
If you have not received your parcel within 10 days from the date of purchase, please contact our Delivery Customer Service Team via email firstname.lastname@example.org or phone (03) 9676 2530 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
Purchases are also subject to our standard Terms and Conditions*
In the unlikely event that your products are damaged in transit, please contact us via phone (03) 9676 2530 or email email@example.com within 10 business days to discuss a replacement. Please note you may be asked to supply a digital photograph of any damaged products.
Please ensure that the delivery address you provide to us is sufficient and correct. To ensure prompt and successful delivery it is preferable if you provide a delivery address where someone will be present during business hours to sign for receipt of your Cadbury Joy Delivery. If no one is present at the delivery address to accept delivery, a parcel collection notice will be left in the recipient’s mail box with instructions on how to collect (ie it may be taken to the local Post Office, courier depot, or returned to us).
If you have any queries or your order has not been received within 7 business days from the date of purchase, please contact our Delivery Customer Service Team via email firstname.lastname@example.org or phone (03) 9676 2530 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
Please see Terms and Conditions for other delivery policies